Can I see or correct my account data?

Yes. Message live chat from 09:00 to 01:00 WIB or email privacy@betjek.bet. We will confirm your account ID and registered phone number before sending data or applying corrections.

Reference

Your Privacy Choices Start Here

Q: How do I ask for deletion?

Email privacy@betjek.bet or use Account > Profile > Privacy request. Deletion is handled where local law permits, and we may retain limited records needed for payment disputes or security checks.

Your account details, wallet records, cookies and device signals are used only for clear account, security and service purposes on betjek.

DANA wallet recordsOVO account checksGoPay payment logsQRIS transaction dataCookie controls

Browse Lobby Read FAQ

How This Policy Protects Your Account

betjek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Account privacy starts with the data you give us at opening: phone number, login name, password, payment method, and verification details if we ask for them. We use that data to run your wallet, confirm DANA, OVO, GoPay and QRIS activity, protect sessions, answer support cases,

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and meet legal duties that apply to our service. Eligibility to access the lobby depends on local law, so this Privacy Policy also explains how we handle location signals and account status checks. We do not sell your personal data. When a payment dispute, account lock,
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or device change happens, we keep only the records needed to trace the case and keep your account history accurate.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Reach Us About Privacy Requests

Privacy questions need a direct path, not a generic inbox. Use live chat during service hours, email us for written requests, or check your account security page when a device looks unfamiliar. We ask for identity checks before discussing personal data, because a wallet dispute or phone change can involve payment references tied to DANA, OVO, GoPay or QRIS.

Team online

Live chat

Ask for privacy help in live chat from 09:00 to 01:00 WIB. We may ask you to confirm your account email, phone number, and recent DANA or QRIS wallet activity before discussing personal data.

Privacy email

Send privacy requests to [email protected] with the subject line Privacy request. Tell us the account ID, registered phone number, and the data action you want, such as access, correction, or deletion where local law permits.

Account security page

From your profile, head to Account > Security > Active sessions to check recent device access. If a phone is lost, contact us and we can close sessions after identity checks.

DATA PRACTICE

How We Handle Your Data

We write this policy from the way the service actually runs: account opening, wallet checks, cookie use, session security, support records, and retention.

Data we collect

We collect registration details, login records, device type, IP range, and wallet activity needed to run your account. For Live Casino or Fortune Ox sessions, we keep activity logs tied to account security.

Payment records

DANA, OVO, GoPay and QRIS records help match deposits and withdrawals to your wallet. We store transaction references, status, time stamps, and account identifiers needed for payment checks.

Cookie control

Cookies remember language choice, session status, and basic fraud controls. You can clear them in Chrome through Settings > Privacy and security > Clear browsing data, then sign in again.

Account protection

We use password checks, session records, and device changes to spot unusual access. If a new Android phone signs in, we may ask for extra account confirmation before wallet actions continue.

Retention periods

We keep records while your account is active and for periods needed for dispute checks, payment matching, security logs, and legal duties. Older data is removed or anonymised when it is no longer needed.

Your requests

You can ask us to correct profile details, export account data, or remove data where local law permits. We will answer through live chat or email after identity confirmation.

Privacy Questions We Answer Often

These privacy questions focus on real account steps: opening an account, using a local wallet, clearing cookies, changing phones, and asking us to correct or remove data. If your case involves a locked login or a disputed transaction, include the payment method and time stamp so we can trace it faster.

We collect the details you provide at account opening, plus login records, device data, cookie data, wallet references, and game activity such as Live Casino or Counter-Strike 2 sessions when needed for security or account records.

Payment data lets us match a wallet action to your account. We record method, amount, time, status, and reference codes for DANA, OVO, GoPay and QRIS so support can trace disputed transactions.

Yes. Message live chat from 09:00 to 01:00 WIB or email [email protected]. We will confirm your account ID and registered phone number before sending data or applying corrections.

Cookies keep you signed in, remember language choice, and help us detect repeated failed logins. On Android Chrome, use Settings > Privacy and security > Clear browsing data if you want to reset them.

We keep data while your account remains active and as long as needed for payments, disputes, security checks, and legal duties. When those needs end, records are deleted or made anonymous.

We share only what is needed to process wallet actions, verify transactions, or handle support cases. That may include payment references for DANA, OVO, GoPay or QRIS, not your password.

Email [email protected] or use Account > Profile > Privacy request. Deletion is handled where local law permits, and we may retain limited records needed for payment disputes or security checks.

Your Privacy Choices Start Here

Reach Us About Privacy Requests

Live chat

Privacy email

Account security page

How We Handle Your Data

Data we collect

Payment records

Cookie control

Account protection

Retention periods

Your requests

Privacy Questions We Answer Often

01 What personal data does betjek collect?

02 Why do you need my DANA, OVO, GoPay or QRIS data?

03 Can I see or correct my account data?

04 How do cookies work on my phone?

05 How long do you keep my data?

06 Do you share my data with payment partners?

07 How do I ask for deletion?

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